PRIVACY POLICY

Who We Are

• Dwaso.app is an online Afro-Caribbean grocery platform based in the United Kingdom.
• We are committed to protecting your personal data and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and e-commerce legislation.

What Personal Data We Collect

• Full name, email address, phone number, and delivery address
• Payment information (processed securely through third-party providers)
• Login details and account preferences
• Order history and communication records
• Device data, including IP address and browser type (via cookies and analytics tools)

How We Use Your Data

• To process and deliver your orders
• To manage your account and respond to enquiries
• To send transactional emails and service updates
• To personalise your shopping experience
• To meet legal, regulatory, and tax obligations

Sharing Your Data

• We do not sell your personal data.
• We share it only with trusted third parties including:
• Payment processors (e.g. Stripe, PayPal)
• Delivery services (e.g. Royal Mail, DPD)
• Marketing services (only with your consent)
• Legal authorities when required by law

Data Retention 

• We retain your personal data only for as long as necessary for the purposes set out in this policy or as required by law.
• Typically, customer and order data is kept for up to 6 years for tax and business record-keeping purposes.

Cookies and Tracking 

• We use cookies for website functionality, analytics, and to improve your user experience.
• You can manage your cookie preferences in your browser settings.

Data Security

• We implement appropriate security measures including encrypted communications and secure servers.
• Access to your data is limited to authorised staff and service providers.

Changes to This Policy

• We may update this Privacy Policy from time to time.
• Any changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us

• If you have any questions about this Privacy Policy or how your data is handled, please contact us: Dwaso Support Team : info@dwaso.app